Parts and Warranty Portal Instructions

Updated September 05, 2024 18:26

Parts and Warranty Portal Website: https://motors.johnsonoutdoors.com

Click here to download the Parts and Warranty Portal Instructions

Note: If you're unsure of your ASP account login details, please email us at aschotline@johnsonoutdoors.com. Remember to use the linked username and password to access ASP Materials and receive your discount.

DO NOT CREATE A NEW ACCOUNT OR CHECK OUT AS A GUEST!

Jump to:

Sign-on Screen
Home Page
Quick Order
Import Orders
Ordering Parts by Serial Number
Ordering Parts by Search Feature or by Parts Diagrams
Ordering Parts by Product Line
Order & Warranty Claim Status
Warranty Claim History
Accessing Service Provider Materials (Repair Manuals, Service Bulletins, Videos, etc.)
Search Serial Number
Domestic Warranty Claim Using JOI Parts Instructions
Domestic Warranty Claim Using ASP Parts Instructions
My Account
Discounted Freight for Large Stocking Orders
Helpful Hints

Sign-on Screen

Enter the user ID (email address) and password that was supplied.
(Clicking on “Remember Me” will put a checkmark in the Remember Me box. This will automatically bring in your user ID every time you go to this site if you allow “cookies” on your PC.)
1. There is a 90-day password expiration policy. If the user login and the site request that the password be changed, they must do so to gain all functionality throughout the site.
  1. Password must be 7-11 characters
  2. Password must have complexity (combination of uppercase, lowercase, numerals, or special characters.
  3. Passwords cannot be one of the previous 4 passwords for your account.
Click on Sign In

** If you're unsure of your ASP account login details, please email us at aschotline@johnsonoutdoors.com. Remember to use the linked username and password to access ASP Materials and receive your discount.
** DO NOT CREATE A NEW ACCOUNT OR CHECK OUT AS A GUEST!

Home Page

Home Page Header Options:

Parts Diagrams: Here the user can find a part diagram by using the serial number search or by browsing models.
Quick Order: This allows the user to simply enter a quantity and part numbers to easily add to the cart.
Order Status: This screen will allow the user to see Order Status, Warranty, Invoice, and Payment History. There is access to Account Balance. Also, there are links to take the user to the Warranty Claim entry
Search Serial Number: This screen will allow the user to search for a serial number to see the manufacture date and warranty timeframe.
Warranty Claim: Here the user will be able to select ASP Parts or JOI Parts and proceed to enter warranty claims.
My Account: Edit profile, this screen will allow the user to see Order Status, Warranty, Invoice, and Payment History. There is access to Account Balance, Import Orders, and Cross Reference a part number. There are also links to take the user to the Warranty Claim entry.
Shopping Cart: This will show how many items are in the cart with the dollar amount. By clicking on the shopping cart, it will open the cart where the user can proceed to checkout.
Search Bar: This allows the user to search by a part number or part description.

parts portal header.png

Body of the Home Page:

This part of the Home Page will show all Tutorial Videos, Recent Orders, Warranty Claim History, how to use the site information, and the Consumer Technical Service phone number and email address.
Along the bottom of the Home Page, there is quick access to Parts Diagrams, Quick Order and Order History.

parts portal body.png

Quick Order

Quick Order will be for when the user already knows the part number(s) they want to order.
Import Orders will allow large orders to be uploaded at one time.

Click on Quick Order / Import Orders on the Home Page Header.
The user will get a pop-up screen at which point they can enter the part numbers and quantity. Once entered it will populate a parts description to the right side of the screen. In the Product # field, a part number can be entered, as it is entered it will provide a suggested part number.
By clicking the Product Search button, it will allow the user to search also by part description.
When the Product Search button is clicked, a pop-up window will open. This is the Search Products Assistant. Here you can type in a part description or a part number, then click search, and it will display the results. By clicking on the Select this Product Button it will add the part to the Quick Order Screen.
Once all the parts & quantities needed are added to the Quick Order Screen it will show the price, availability, and the option to remove the part if it is not needed. The Add Line button can be used to add additional lines for more parts. Once the list of parts needed is completed, click Add to Cart.
The page will refresh confirming the parts have been added to your cart.
If the part number(s) enter supersede or are obsolete. A message stating “Some products were not added to the cart” will display. The screenshot below shows that the Foot Pedal Assembly was not added to the Shopping Cart. Hovering over the red information icon will display the message “Product is not available”, this message means the part is obsolete and there are no substitutes.
In the screenshot above, clicking on View More will provide a summary of the parts in question.
If a part number is entered that supersedes to a new part number, this will correct automatically in the Shopping Cart.
In this example, part number 2064023 has been entered in the Quick Order screen. In the description, it shows the word (SUB). Click Add to Cart.
Once all the parts are in the Shopping Cart, the Quick Order / Import Orders screen can be closed by clicking the “X” in the upper right-hand corner of the screen.
Then click on the Shopping Cart in the upper right-hand corner.
Once in the Shopping Cart, the current part will be shown, along with a notification stating, “This product is a replacement of:”
When viewing the cart, the screen will display items that were added to the shopping cart.
1. The user will see Price & Availability.
2. Items not needed can be removed by checking the box to the left of the part image and then clicking on the: “Actions” box. The user will see a drop-down menu with the option to remove an item from your cart or the blue X can be clicked to remove items.
3. The user may also adjust the quantity of the items in your cart.
4. Click the Continue Shopping icon if additional items are needed.
By clicking on the part description in the Shopping Cart, it will open the Product Detail page, showing a larger image (if available).
Once the order is complete and correct check the box to accept the Terms and Conditions.
Click Continue Checkout. (The user can leave parts in your shopping cart without checking out, but inventories could change in the interim.)
The first Checkout Screen allows the user to review the following:
1. See Order Total
2. Enter a Purchase Order (PO) Number in the Customer PO Number field
3. Select Ship Complete, only to receive the order complete. This will hold the order until all the parts are available to ship together.
4. Choose a Shipping Method
5. Review order details.
After clicking Continue Checkout, the next screen will allow for Payment Method. If the account is a credit card account, it will ask the user if they want to pay with the card on file or other credit cards. If you have an open account, there will be an option for “Place Order on Account” or “Credit Card”. Click Pay Now to proceed.
The user will then be taken to an Order Confirmation Page and receive an email confirmation of your order. This page will show the user the following:
1. Order Number
2. Order Total
3. Payment Information
4. Shipping Information
5. Shipping Method
6. Items Ordered (quantity, part numbers, and order Total)
7. Print Option
The order is complete.

Import Orders

From the Quick Order / Import Screen the user can also import large parts orders.
Click on Import Order.
The Import Order screen will open. The CSV template will need to be downloaded by clicking on it and saving it to a location you can locate to open the template. Once the template is saved on the computer, it can be used for all import orders in the future.
Open the CSV Template and enter part numbers, and quantity, and save the file.
Click on Select from your computer or locate the file on your computer and click and drag it into the Import Order screen. Once the file is added, click on Import Order.
The screen will update to show all the parts in the Quick Order screen. Click the Add to Cart button. Adjustments to Quantities, and adding, or removing parts can be made on this screen.
Click on the Shopping Cart in the upper right-hand corner to continue through the checkout process.

Ordering Parts by Serial Number

To order parts by the serial number, select Parts Diagrams in the header bar.
A screen titled “Search for Your Part Number” will open. From here the user can “Search Serial Numbers” by typing the serial number of the product to locate the correct diagram. If the serial number does not validate, the user will need to “Browse Diagrams” to manually locate the parts diagram.
Please note the user can also access Quick Order / Import Orders from this screen as well.
Once the system validates the serial number, it will take you to the Search Parts Within this Model page.
In the center of the Search Page, the user can access the parts list. Click on the model description to open the parts list or the wiring diagram to open.
The user can now select parts from the parts list to add to the shopping cart.
The images of the squares in the upper left-hand corner of the parts diagram will show the user the “Hot Spots”.
When the user clicks on the icon, Hot Spot Spots is selected and it will place black boxes around all the numbers on the drawing, showing the user where they can click to view the part.
The magnifying glass is in the upper left-hand corner of the parts diagram, clicking on this will open a zoom window.
This allows the user to move the zoom box around the parts diagram and provide a zoomed-in view of a selected area. Once the zoom box is over the section of the diagram, click and it will lock the zoom box in place.
The user will now have a zoomed-in view of the selected area and can click on a hot spot. This will take the user to the selected part on the right side of the screen. At this point, the user will see the part number, description, part image (if available), list price of the selected part, and be able to select Add to Cart.
Once the user clicks add to cart, the part number list will expand. The user will see multiple lines. Most of the line items will show you a part number and state Prior. These would be old part numbers and you will not be able to add these to your cart.
The user will want to look for the last part number listed that states Current or Supersession.
Click the + sign to the left of the current part number and the part will be added to the shopping cart.
Then click on the Shopping Cart in the upper right-hand corner.
Once in the Shopping Cart, the current part will be shown, along with a notification stating, “This product is a replacement of:”
When viewing the cart, the screen will display items that were added to the shopping cart.
1. The user will see Price & Availability.
2. Items not needed can be removed by checking the box to the left of the part image and then clicking on the: “Actions” box. The user will see a drop-down menu with the option to remove an item from your cart or the blue X . can be clicked to remove items.
3. The user may also adjust the quantity of the items in your cart.
4. Click the Continue Shopping icon if additional items are needed.
By clicking on the part description in the Shopping Cart, it will open the Product Detail page, showing a larger image (if available.)
Once the order is complete and correct check the box to accept the Terms and Conditions.
Click Continue Checkout. (The user can leave parts in your shopping cart without checking out, but inventories could change in the interim.)
The first Checkout Screen allows the user to review the following:
1. See Order Total
2. Enter a Purchase Order (PO) Number in the Customer PO Number field
3. Select Ship Complete, only to receive the order complete. This will hold the order until all the parts are available to ship together.
4. Choose a Shipping Method
5. Review order details.
After clicking Continue Checkout, the next screen will allow for Payment Method. If the account is a credit card account, it will ask the user if they want to pay with the card on file or other credit cards. If you have an open account, there will be an option for “Place Order on Account” or “Credit Card”. Click Pay Now to proceed.
The user will then be taken to an Order Confirmation Page and receive an email confirmation of your order. This page will show the user the following:
1. Order Number
2. Order Total
3. Payment Information
4. Shipping Information
5. Shipping Method
6. Items Ordered (quantity, part numbers, and order Total)
7. Print Option
The order is complete.

Ordering Parts by Search Feature or by Parts Diagrams

These options would be required if no results were obtained by searching by the serial number

Find the part number by browsing the model number/year by clicking on “Browse Diagrams”
Please note the user can also access Quick Order from this screen as well.
There are two ways to browse the diagrams:
1. Type the model in the search bar.
2. Click on Product Line.
When the user “Searches by Model” in the search bar, it will offer a drop-down menu to select the model and thrust size.
Once the model has been selected, it will take the user to a page where they can select the year model. (Click Show All if the year model that is being searched does not show up).
Once the user selects the model and year, it will open the Search for Parts Within this Model page.
In the center of the Search Page, the user can access the parts list. Click on the model description to open the parts list or the wiring diagram to open.
The user can now select parts from the parts list to add to the shopping cart.
The images of the squares in the upper left-hand corner of the parts diagram will show the user the “Hot Spots”.
When the user clicks on the icon, Hot Spot Spots is selected and it will place black boxes around all the numbers on the drawing, showing the user where they can click to view the part.
The magnifying glass is in the upper left-hand corner of the parts diagram, clicking on this will open a zoom window.
This allows the user to move the zoom box around the parts diagram and provide a zoomed-in view of a selected area. Once the zoom box is over the section of the diagram, click and it will lock the zoom box in place.
The user will now have a zoomed-in view of the selected area and can click on a hot spot.
This will take the user to the selected part on the right side of the screen. At this point, the user will see the part number, description, part image (if available), and list price of the selected part and be able to select “Add to Cart.”
Once the user clicks add to cart, the part number list will expand. The user will see multiple lines. Most of the line items will show you a part number and state Prior. These would be old part numbers and you will not be able to add these to your cart.
The user will want to look for the last part number listed that states Current or Supersession.
Click the + sign to the left of the current part number and the part will be added to the shopping cart.
Then click on the Shopping Cart in the upper right-hand corner.
Once in the Shopping Cart, the current part will be shown, along with a notification stating, “This product is a replacement of:”
When viewing the cart, the screen will display items that were added to the shopping cart.
1. The user will see Price & Availability.
2. Items not needed can be removed by checking the box to the left of the part image and then clicking on the: “Actions” box. The user will see a drop-down menu with the option to remove an item from your cart or the blue X can be clicked to remove items.
3. The user may also adjust the quantity of the items in your cart.
4. Click the Continue Shopping icon if additional items are needed.
By clicking on the part description in the Shopping Cart, it will open the Product Detail page, showing a larger image (if available)
Once the order is complete and correct check the box to accept the Terms and Conditions.
Click Continue Checkout. (The user can leave parts in your shopping cart without checking out, but inventories could change in the interim.)
The first Checkout Screen allows the user to review the following:
1. See Order Total
2. Enter a Purchase Order (PO) Number in the Customer PO Number field
3. Select Ship Complete, only to receive the order complete. This will hold the order until all the parts are available to ship together.
4. Choose a Shipping Method
5. Review order details.
After clicking Continue Checkout, the next screen will allow for Payment Method. If the account is a credit card account, it will ask the user if they want to pay with the card on file or other credit cards. If you have an open account, there will be an option for “Place Order on Account” or “Credit Card”. Click Pay Now to proceed.
The user will then be taken to an Order Confirmation Page and receive an email confirmation of your order. This page will show the user the following:
1. Order Number
2. Order Total
3. Payment Information
4. Shipping Information
5. Shipping Method
6. Items Ordered (quantity, part numbers, and order Total)
7. Print Option
The order is complete.

Ordering Parts by Product Line

When the user searches by “Product Line”. Click on Product Line:
Click on “Johnson Outdoors”
Select Minn Kota or Cannon
Select a Product
Select a Model
Select the thrust
Select the year
Click on View Model Detail
Once the user selects the model and year, it will open the Search for Parts Within this Model page.
In the center of the Search Page, the user can access the parts list. Click on the model description to open the parts list or the wiring diagram to open.
The user can now select parts from the parts list to add to the shopping cart.
The images of the squares in the upper left-hand corner of the parts diagram will show the user the “Hot Spots”.
When the user clicks on the icon, Hot Spot Spots is selected and it will place black boxes around all the numbers on the drawing, showing the user where they can click to view the part.
The magnifying glass is in the upper left-hand corner of the parts diagram, clicking on this will open a zoom window.
This allows the user to move the zoom box around the parts diagram and provide a zoomed-in view of a selected area. Once the zoom box is over the section of the diagram, click and it will lock the zoom box in place.
The user will now have a zoomed-in view of the selected area and can click on a hot spot.
This will take the user to the selected part on the right side of the screen. At this point, the user will see the part number, description, part image (if available), and list price of the selected part and be able to select Add to Cart
Click the + sign to the left of the current part number and the part will be added to the shopping cart.
Then click on the Shopping Cart in the upper right-hand corner.
Once in the Shopping Cart, the current part will be shown, along with a notification stating, “This product is a replacement of:”
When viewing the cart, the screen will display items that were added to the shopping cart.
1. The user will see Price & Availability.
2. Items not needed can be removed by checking the box to the left of the part image and then clicking on the: “Actions” box. The user will see a drop-down menu with the option to remove an item from your cart or the blue X can be clicked to remove items.
3. The user may also adjust the quantity of the items in your cart.
4. Click the Continue Shopping icon if additional items are needed.
By clicking on the part description in the Shopping Cart, it will open the Product Detail page, showing a larger image (if available)
Once the order is complete and correct check the box to accept the Terms and Conditions.
Click Continue Checkout. (The user can leave parts in your shopping cart without checking out, but inventories could change in the interim.)
The first Checkout Screen allows the user to review the following:
1. See Order Total
2. Enter a Purchase Order (PO) Number in the Customer PO Number field
3. Select Ship Complete, only to receive the order complete. This will hold the order until all the parts are available to ship together.
4. Choose a Shipping Method
5. Review order details.
After clicking Continue Checkout, the next screen will allow for Payment Method. If the account is a credit card account, it will ask the user if they want to pay with the card on file or other credit cards. If you have an open account, there will be an option for “Place Order on Account” or “Credit Card”. Click Pay Now to proceed.
The user will then be taken to an Order Confirmation Page and receive an email confirmation of your order. This page will show the user the following:
1. Order Number
2. Order Total
3. Payment Information
4. Shipping Information
5. Shipping Method
6. Items Ordered (quantity, part numbers, and order Total)
7. Print Option
The order is complete.

Check Order & Warranty Claim Status

From the home screen, click on “Order Status”
The Order History Screen has a lot of new features and information.
Filter Options
1. Clicking Orders with All will show you All Orders (open or closed). If you select Open Orders, this will only show open part orders.
2. Clicking on Products will show you all parts you have ordered, what the order number was, the date, quantity, and total price
3. Clicking on Filters will give a few more options:
  Search by Order Number, Customer PO, Ship To account number, or by date range.
The Search Results will show below. It will show the user if the orders are Completed, On Hold, or Open.
1. Order Types:
  - MK Orders – Minn Kota Warranty Claims
  - CN Orders – Cannon Warranty Claims
  - SO Orders – Parts Orders
  - SM Orders – Free Goods Orders
  - CO or CA Orders – Credit Orders
    Note: The user may notice some claims are “On Hold”, which means those orders are awaiting review by Minn Kota.
Clicking on the blue arrow, or the order number it will provide details of that specific order, by opening the Order Detail Page.

Warranty Claim History

From the home screen, click on “Order Status”, then select Warranty Claim History. From this area, a new ASP or JOI Warranty claim can be started.
Again, these orders can be filtered the same way as Parts Orders. Here you will see the status of all warranty claims that have been entered.

Open – Open Warranty Claim, waiting for Labor to be added.
On Hold – Labor has been added and is waiting to be reviewed and approved.
Completed – Warranty Claim has been reviewed and approved.

Accessing Service Provider Materials (Repair Manuals, Service Bulletins, Videos, etc.)

Make sure to log on to the parts and warranty portal or you will not have access to this section.
Click on Parts Diagrams
Click on Browse Diagrams
Click on “Product Line” in the upper right-hand corner.
Click on “Johnson Outdoors”
Select “Service Provider Materials – Restricted Access”
From here the user can access all the documents. Pricing, Newsletters, Repair Manuals, Service Videos, and much more.
Once here the user can select a category. In this example, we will select Repair Manual – MK – Restricted Access.
Once the user has selected that category, the Search for Parts Within this Model page will open. Down the left-hand side click on Literature.
Once that is clicked on, below the word Literature the user will see all the Repair Manual Chapters. Once a chapter is selected it will open that section of the Repair Manual in a new browser tab.
Helpful Tip: Once you click Browse Diagrams before you select Product Line the user will be on a Search Screen. This screen will allow you to search keywords to bring the user to the item or things that have been recently opened will show up under Recent Models.
1. Search function
  1. In the search bar, the user can type “Repair Manual” and options will pop up below. These can be selected to take the user directly to that document.
  2. Within Recent Models all the most recently opened documents will show up listed here. If the document the user is searching for is listed here, just click on the document to open it.

Search Serial Number

Searching Serial Numbers will allow you to see when a motor was manufactured, will show you if there is a “factory-backed” extended warranty on the motor, and will show the history of warranty claims submitted against serial numbers. IMPORTANT: This is only available if logged into the Parts & Warranty Portal.

Click on Search Serial Number.
Search Serial Number entry screen appears. From here the user can input the serial number in question, then click Search.
In this example (Serial Number R170MK01192) we can see the following search results:
This example shows
1. The original Sales Order (SO). This field may show as SF, SG, SM, or SZ
2. The Customer that it was sold to (White River Group) and shipped the motor to (Fishing Holdings LLC)
3. The minimum Warranty Expiration date to the original end-consumer (July 4, 2020) NOTE: this example of a certain bow mount model sold to an OEM customer has a special 3-year warranty shown as the Warranty Expiration. If there is no warranty expiration date listed, then the normal 2-year warranty is in effect unless the motor is a Factory Reconditioned model with “FR” built into the serial number.
  NOTE: Warranty commences on the end user's date of purchase. If the consumer does not provide the Service Provider with a copy of their proof of purchase, we will honor the warranty commencing from the date shown above.
4. The Ship Date (July 6, 2017)
5. The Work Order (WO) (WO 1470561) This field may also show LP or PO. For some lower-end models, we do not scan and track the serial number to know to whom we shipped the motor)
6. The Minn Kota Warranty (MK) Claim Order Number. (MK 1403929) This field may also show Cannon Downrigger Warranty Claim Orders (CN) on claims for serial numbers for the Cannon brand.
7. The date the claim was submitted online to Johnson Outdoors Inc (September 19, 2017)
8. The name of the Service Provider that submitted the claim. (Front to Back Service LLC)

Domestic Warranty Claim Using JOI Parts Instructions

Beginning March 2020, there are 2 different methods for reimbursement claim submissions for “In-Warranty Repairs”:

JOI Parts – parts owned by Johnson Outdoors Inc. Claims entered using the “JOI Parts” option will generate a parts order to be sent at no charge for a specific warranty repair (no charge for parts or ground freight). This option is for domestic Authorized Service Providers only! (See instructions below.)
ASP Parts – parts that the Authorized Service Provider (ASP) owns and has used in a warranty repair. (See instructions below.)

You must not co-mingle parts on warranty claims (meaning that you use some ASP Parts from your inventory that you purchased and some JOI-owned parts). If you don’t have all the parts on-hand to complete an in-warranty repair, then start a claim online using the “JOI Parts” option, list all of the parts needed for repair, and keep the other parts in your parts inventory for future billable-service situations.

On the Home Page click on “Warranty Claim”:
Choose the method “JOI Parts” (see above instructions for the differences between these two options):
If the Service Provider is contracted for multiple brands you need to select the correct brand in the drop-down box for the product serviced (either Cannon or Minn Kota) and then click on “Continue”. (If you are authorized for only one brand this screen will not be displayed.)
A new screen will open to input the customer information:
- (Required) Name of Customer If given a Repair Authorization number, please place it behind the consumer Name. EX: Joe Smith - 12345
- (Required) Address of Customer
- (Required) Zip Code of Customer: (Note: Once the zip code is populated it will automatically fill in the City and State for most U.S. customers)
- Phone Number of Customer (Please enter, if possible)
- Email Address of Customer (Please enter, if possible)
- (Required) Serial Number to the Item that was Serviced. Once the serial number is Validated it will populate the Item Description and Manufacturing Date.
  - If an incorrect serial number is entered, click Reset S/N
  - If the serial number is missing, illegible, or partially legible, the consumer must provide proof of purchase. In the Serial Number field type “NONE”. Then click the validate button and it will pop up a screen where the model can be selected. Selecting the correct model is important as it affects the labor allowances.
- (Required) Consumer Date of Purchase. If no proof of purchase, and the manufacturing date is valid for warranty, enter the manufacturing date in the Consumer Date of Purchase field. Once entered click Continue
Marine Accessories/Finished Goods Item Numbers cannot be used during warranty repairs.
To add Part Numbers used in the repair to the claim. Enter the first Part Number and click on “Search”.
When the Part Number is returned in the center of the window, adjust the quantity (if applicable) and then click on “Add to Claim”.
The part(s) added to the claim will show up in the Claim Cart on the right side of the screen
1. Continue adding all of the parts that will be necessary to complete this in-warranty repair by adding the Part Number into the “Search by Part Number” box, and then clicking on “Search”, adjusting the quantity (if applicable), and then clicking on “Add to Claim” for all parts used in the warranty repair.
2. When you are finished adding all the parts required to complete the warranty repair click on “Continue”.
The “Review Your Claim Order” screen will appear. Verify all of the parts needed to perform the warranty repair are listed (NOTE: the Order Total will be $0.00 and the parts will ship to you at no charge):
1. If you missed a part(s) that will be needed for the repair, click on “Return to Claim Cart” to go back to a screen and add the necessary part(s).
2. B.Add a control number in the “Repair Center Work Order #” field. (This is the control number that will appear on your ACH (direct deposit) statement of claims paid. It will also show as the Purchase Order/PO number on the parts order that will be sent at no charge to you. Some service providers use a claim check number, last name, etc…)
3. Enter any valid comments in the Comment section – EX: 90-Day Parts Warranty.
4. When everything is correct click on “Place Claim”.
This will generate a Parts Order that will be sent out at no charge. (No charge for these parts or ground freight transportation charges.) Make sure to note the Claim Order Number for future reference! (You will need it to add Labor for reimbursement after the repair has been completed, Labor must be added within 60-days of the parts shipping, or the claim will be closed).
Wait for the parts to be delivered and then perform the repair.
1. While performing the repair, it is determined that there are additional parts required, open the claim as you would if you were going to add Labor, but select “Add More Parts”
  DO NOT ADD LABOR TO THE CLAIM UNTIL AFTER THE REPAIR HAS BEEN COMPLETED! REMEMBER ONCE THE WORK IS COMPLETE LOCATE THE CLAIM TO ADD YOUR LABOR SO YOU CAN BE REIMBURSED!
Now that the JOI parts have been received and the repair is complete, log back into the claim to add Labor Allowance(s) and Transportation, if applicable (transportation is for shipping repaired motor back to the customer – ground freight only).

From the Home Page, you can see Warranty Claim History. Find the correct Claim Order Number that you need to complete to add Labor Allowance (it will show In Process) and then click on it.
1. If you have too many Warranty Claims In Process displayed you can click on “View More” to search for the claim.
2. Locate the claim number or Input the “Claim Order Number” or click on Filters to search for the “Repair Center Work Order #” and then click Search.
3. The Search Results will display the In Process claim at the bottom of the screen. Click on the claim Order Number to proceed:
The Warranty Detail screen will open. Click on “Actions” to open a Drop-Down box that will then allow you to “Add Labor” or “Add More Parts”. ! (You will need it to add Labor for reimbursement after the repair has been completed, Labor must be added within 60-days of the parts shipping, or the claim will be closed).
1. The “Add Labor” option will be greyed out/unclickable until after the no-charge parts invoice has been generated. That means if you elect to use parts you have on-hand in the warranty repair to use the incoming “JOI parts” to re-stock your inventory - you may need to wait a day until the “Add Labor” is not greyed out/unclickable. Once you add labor, you will no longer be able to add additional parts to the claim. DO NOT ADD LABOR TO THE CLAIM UNTIL AFTER THE REPAIR HAS BEEN COMPLETED!
After you click on “Add Labor” this screen will be displayed. Input the date that your Technician completed the repair. Then click on “Continue”.
Click on the “Add Labor Allowance” option to add labor to the claim:
A drop-down box will appear, click on the down-arrow in the drop-down box to view Labor Allowance options associated with this serial number/model family. Select the appropriate labor line and then click on “Add”.

TWO FLAT RATE LABOR ALLOWANCES CODES ARE ALLOWED PER CLAIM. PLEASE DO NOT ENTER A 2ND CLAIM FOR ADDITIONAL LABOR RATES.
The Labor Allowance Code/description will appear in the claim cart on the right-hand side of the screen. Click: Continue.a.Add the Transportation Fee, if applicable. (We reimburse for in-warranty repaired units to be shipped back to the consumer, you must include the tracking number in the comment section of the claim.) Click: Continue.

NOTE: If the cost to repair is 50% of the cost of a new product or you are at a point where you need assistance because there is too much labor time being spent, please call the ASC Hotline at 800-558-8088 to discuss the situation and options!
You must enter a Repair Center Work Order Number(this is the control number that will appear on your ACH (direct deposit) statement of claims paid. Some service providers use a claim check number, last name, etc…) If everything looks correct click on “Place Claim”, if not click on “Return to Claim Cart” to correct Labor or Transportation:
After the claim is placed you will see the “Claim Order Confirmation” screen.
1. You can print a copy of the claim for yourself or the customer’s records. Make sure to uncheck the “Show Prices” box, and then click on “Print Friendly”.
2. This completes your claim submission. You will receive a confirmation email with the claim information. (Email will be sent from: service@minnkotamotors.com)
After the claim is placed you will see the “Claim Order Confirmation” screen.

Domestic Warranty Claim Using ASP Parts Instructions

This claim method is for parts that you have already purchased from Johnson Outdoors so reimbursement is for parts and labor!

JOI Parts – parts owned by Johnson Outdoors Inc. Claims entered using the “JOI Parts” option will generate a parts order to be sent at no charge for a specific warranty repair (no charge for parts or ground freight). This option is for domestic Authorized Service Providers only! (See instructions below.)
ASP Parts – parts that the Authorized Service Provider (ASP) owns and has used in a warranty repair. (See instructions below.)

You must not co-mingle parts on warranty claims (meaning that you use some ASP Parts from your inventory that you purchased and some JOI-owned parts). If you don’t have all the parts on-hand to complete an in-warranty repair, then start a claim online using the “JOI Parts” option, list all of the parts needed for repair, and keep the other parts in your parts inventory for future billable-service situations.

On the Home Page click on “Warranty Claim”:
Choose the method “ASP Parts” (see above instructions for the differences between these two options):
If the Service Provider is contracted for multiple brands you need to select the correct brand in the drop-down box for the product serviced (either Cannon or Minn Kota) and then click on “Continue”. (If you are authorized for only one brand this screen will not be displayed.)
A new screen will open to input the customer information:
- (Required) Name of Customer If given a Repair Authorization number, please place it behind the consumer Name. EX: Joe Smith - 12345
- (Required) Address of Customer
- (Required) Zip Code of Customer: (Note: Once the zip code is populated it will automatically fill in the City and State for most U.S. customers)
- Phone Number of Customer (Please enter, if possible)
- Email Address of Customer (Please enter, if possible)
- (Required) Serial Number to the Item that was Serviced. Once the serial number is Validated it will populate the Item Description and Manufacturing Date.
  - If an incorrect serial number is entered, click Reset S/N
  - If the serial number is missing, illegible, or partially legible, the consumer must provide proof of purchase. In the Serial Number field type “NONE”. Then click the validate button and it will pop up a screen where the model can be selected. Selecting the correct model is important as it affects the labor allowances.
- (Required)Consumer Date of Purchase. If no proof of purchase, and the manufacturing date is valid for warranty, enter the manufacturing date in the Consumer Date of Purchase field. Once entered click Continue
- (Required)Date of Repair. Please enter the date the motor was repaired or arrived in the shop
Marine Accessories/Finished Goods Item Numbers cannot be used during warranty repairs.
To add Part Numbers used in the repair to the claim. Enter the first Part Number and click on “Search”.
When the Part Number is returned in the center of the window, adjust the quantity (if applicable) and then click on “Add to Claim”.
The part(s) added to the claim will show up in the Claim Cart on the right side of the screen
Continue adding all of the parts that will be necessary to complete this in-warranty repair by adding the Part Number into the “Search by Part Number” box, and then clicking on “Search”, adjusting the quantity (if applicable), and then clicking on “Add to Claim” for all parts used in the warranty repair.
Then click “Add Labor Allowance” to add labor to the claim.
A drop-down box will appear, click on the down-arrow in the drop-down box to view Labor Allowance options associated with this serial number/model family. Select the appropriate labor line and then click on “Add”.

TWO FLAT RATE LABOR ALLOWANCES CODES ARE ALLOWED PER CLAIM. PLEASE DO NOT ENTER A 2ND CLAIM FOR ADDITIONAL LABOR RATES.
The Labor Allowance Code/description will appear in the claim cart on the right-hand side of the screen.
1. Add the Transportation Fee, if applicable. (We reimburse for in-warranty repaired units to be shipped back to the consumer, you must include the tracking number in the comment section of the claim.) Click: Continue.
  
  NOTE: If the cost to repair is 50% of the cost of a new product or you are at a point where you need assistance because there is too much labor time being spent, please call the ASC Hotline at 800-558-8088 to discuss the situation and options!
You must enter a Repair Center Work Order Number(this is the control number that will appear on your ACH (direct deposit) statement of claims paid. Some service providers use a claim check number, last name, etc…) If everything looks correct click on “Place Claim”, if not click on “Return to Claim Cart” to correct Labor or Transportation:
After the claim is placed you will see the “Claim Order Confirmation” screen.
1. You can print a copy of the claim for yourself or the customer’s records. Make sure to uncheck the “Show Prices” box, and then click on “Print Friendly”.
2. This completes your claim submission. You will receive a confirmation email with the claim information. (Email will be sent from: service@minnkotamotors.com)

My Account

Once the user has signed into the portal, click on My Account in the upper right-hand corner. A drop-down menu will appear that will allow access to the Dashboard, Billing Address (to which no changes can be made), Account Balance, Invoice History, Payment History, Warranty Claim History, access to start a new ASP or JOI claim, and Serial Number Search.
Select Dashboard. The menu options on the right-hand side will allow you to update or add credit cards, and show account balances, Invoice History, Payment History, and more. In the center of the screen, it will show any items currently in the Shopping Cart, below that it will show Recent Orders along with the status and total. On the right-hand side, the screen will show the Invoice History
The bottom of the Dashboard screen will show Ship To Address, Credit Cards, and Contacts. Below it will show Purchased and the time range can be changed to show the last 7 days out to 365 days. The last area on the Dashboard screen shows your Account Balance.
On the Account Balance click View All. This will show an Account Summary and amounts Past Due.

Discounted Freight for Large Stocking Orders

In 2020, we introduced reduced shipping rates for Authorized Service Providers purchasing large quantities of inventory.

If you purchase parts that range between $1,000 and $2,499.99, you will receive a 50% discount on ground shipping fees.
For those who purchase parts exceeding $2,500, you will be eligible for a full 100% discount on ground shipping costs.

Best Practice Tip:
By utilizing the JOI Warranty Claim process together with freight discounts, you can effectively reduce your shipping expenses, maintain a ready stock of parts and expedite the consumer's repair process.

If you order parts worth $2,500 or more, you won't have to pay any shipping fees. In case a consumer requires a warranty repair, you can use the parts from your inventory to address their concerns.

When the repair is completed, file a JOI Warranty claim for the parts used from your inventory, and we will ship the JOI claim parts at no additional cost. Once the parts arrive, you can replenish your inventory with them.

Helpful Hints

Browse Diagram Search Page

On the Browse Diagram page, the user can see Recent Models that have been searched and Recent Parts

IPLs (Interactive Parts List) & Print IPL

Once the user opens the Search for Parts Within this Model page and the user opens the parts diagram page there are options for IPLs:
1. IPLs will open the Interactive Parts List
2. Print IPL will allow the user to print a hard copy
3. Report an Issue will allow the user to report a problem with the data or the application.
Selecting IPLs will show all the diagrams for the selected model and at that point the user can click on the diagram to view it.
The user can also get to the IPLs once they have selected a model of motor, before clicking on View Model Detail, the user can click on the on the right side of the motor description to view the available diagrams. Please note by doing it this way, the user will not have access to Fast Moving Parts or Literature, including the repair manual. The best way to access that information is by clicking on Search Within This Model.