International Warranty Claim Using ASP Parts Instructions (Updated 02/19/2025)

Canadian Service Providers submit claims directly to our Johnson Outdoors Inc. – Canada office! Please contact them for claim filing instructions.

Click here to download the International Warranty Claim Using ASP Parts Instructions (Updated 02/19/2025) PDF

This claim method is for parts that you have already purchased from Johnson Outdoors so reimbursement is for parts and labor!

Sign-on screen

1. Navigate to https://motors.johnsonoutdoors.com/Login.aspx
2. Enter your user ID (Email Address) and Password
3. Click on the “Sign In” button

International Warranty Claim Using ASP Parts Instructions

1. On the Home Page click on “Warranty Claim”
   
2. If the Service Provider is contracted for multiple brands you need to select the correct brand in the drop-down box for the product serviced (either Cannon or Minn Kota) and then click on “Continue”. (If you are authorized for only one brand this screen will not be displayed.)
   
3. A new screen will open to input the customer information.
   
   • (Required) Name of Customer (if given a Repair Authorization number, please place it behind the consumer name. EX: Joe Smith - 12345)
   • (Required) Address Of Customer

   • (Required) Zip Code of Customer:  (Note: Once the zip code is populated it will automatically fill in the City and State for most U.S. customers)

   • Phone Number of Customer (Please enter, if possible)
   • Email Address of Customer (Please enter, if possible)
   • (Required) Serial Number to the Item that was Serviced. Once the serial number is Validated it will populate the Item Description and Manufacturing Date.
     • If an incorrect serial number is entered, click Reset S/N
     • If the serial number is missing, illegible, or partially legible, the consumer must provide proof of purchase. In the Serial Number field type “NONE”. Then click the validate button and it will pop up a screen where the model can be selected. Selecting the correct model is important as it affects the labor allowances
   • (Required) Consumer Date of Purchase. If no proof of purchase, and the manufacturing date is valid for warranty, enter the manufacturing date in the Consumer Date of Purchase field. Once entered click Continue
   • (Required) Date of Repair. Enter the date the motor was repaired or arrived in the shop

   Marine Accessories/Finished Goods Item Numbers cannot be used during warranty repairs.

4. To add Part Numbers used in the repair to the claim. Enter the first Part Number and click on “Search”.
   
5. When the Part Number is returned in the center of the window, adjust the quantity (if applicable) and then click on “Add to Claim”.
   
6. The part(s) added to the claim will show up in the Claim Cart on the right side of the screen.
   
7. Continue adding all of the parts that will be necessary to complete this in-warranty repair by adding the Part Number into the “Search by Part Number” box, and then clicking on “Search”, adjusting the quantity (if applicable), and then clicking on “Add to Claim” for all parts used in the warranty repair.
8. Click “Add Labor Allowance” to add labor to the claim.
   
9. A drop-down box will appear, click on the down-arrow in the drop-down box to view Labor Allowance options associated with this serial number/model family. Select the appropriate labor line and then click on “Add”.
   
   TWO FLAT RATE LABOR ALLOWANCE CODES ARE ALLOWED PER CLAIM. PLEASE DO NOT ENTER A 2ND CLAIM FOR ADDITIONAL LABOR RATES.
10. The Labor Allowance Code/description will appear in the claim cart on the right-hand side of the screen.
    • Add the Transportation Fee, if applicable. (We reimburse for in-warranty repaired units to be shipped back to the consumer, you must include the tracking number in the comment section of the claim.) Click Continue.
      
      NOTE: If the cost to repair is 50% of the cost of a new product or you are at a point where you need assistance because there is too much labor time being spent, please email the ASC Hotline at [e-mail] to discuss the situation and options!
11. You must enter a Repair Center Work Order Number(this is the control number that will appear on your ACH (direct deposit) statement of claims paid. Some service providers use a claim check number, last name, etc.) If everything looks correct click on “Place Claim”, if not click on “Return to Claim Cart” to correct Labor or Transportation.
    
12. After the claim is placed you will see the “Claim Order Confirmation” screen.
    1. You can print a copy of the claim for yourself or the customer’s records. Make sure to uncheck the “Show Prices” box, and then click on “Print Friendly”.
    2. This completes your claim submission.  You will receive a confirmation email with the claim information.  (Email will be sent from: [e-mail])