Check Order & Warranty Claim StatusOrder & Warranty Claim Status

Check Order & Warranty Claim Status

1. From the home screen, click on “Order Status”
   
2. The Order History Screen has a lot of new features and information.
   
3. Filter Options
   1. Clicking Orders with All will show you All Orders (open or closed). If you select Open Orders, this will only show open part orders.
      
   2. Clicking on Products will show you all parts you have ordered, what the order number was, the date, quantity, and total price
      
   3. Clicking on Filters will give a few more options:
      Search by Order Number, Customer PO, Ship To account number, or by date range.
      
4. The Search Results will show below. It will show the user if the orders are Completed, On Hold, or Open.
   1. Order Types:
      • MK Orders – Minn Kota Warranty Claims
      • CN Orders – Cannon Warranty Claims
      • SO Orders – Parts Orders
      • SM Orders – Free Goods Orders
      • CO or CA Orders – Credit Orders
        Note: The user may notice some claims are “On Hold”, which means those orders are awaiting review by Minn Kota.
        
5. Clicking on the blue arrow, or the order number it will provide details of that specific order, by opening the Order Detail Page.
   
   

Warranty Claim History

6. From the home screen, click on “Order Status”, then select Warranty Claim History. From this area, a new ASP or JOI Warranty claim can be started.
   
   
7. Again, these orders can be filtered the same way as Parts Orders. Here you will see the status of all warranty claims that have been entered.
   
   Open – Open Warranty Claim, waiting for Labor to be added.
   On Hold – Labor has been added and is waiting to be reviewed and approved.
   Completed – Warranty Claim has been reviewed and approved.